FAQ

We are located at Basement, 89 Caine Road, Mid-Levels, HK. Our glass door entrance is right next to a 7-11 store.

For MTR, you can get off at Central station Exit D1 and use the Central Midlevels escalator to come all the way up to Caine Road. Or Sai Ying Pun Exit C then enjoy a cozy walk, both routes take about 15-min. (Please note the escalator runs downhill before 10:20am and uphill after 10:20am).

These routes pass by Float Co: City bus 12, 23, 40, 40M and Minibus 10, 22, 31.

The closest car park will be at Universal Trade Centre (3 Arbuthnot Road, Central). It is around a 10 mins walk to Float Co.

Mon - Fri : 09:15 – 22:30
Tue : 14:30 – 22:30
Sat - Sun : 08:30 – 22:30

We recommend booking in advance to ensure availability for your preferred date and time. It also allows us to prepare your room in advance and to walk you through the full introduction before your session to ensure the best experience. If you cannot book in advance, you are welcome to give us a call to check immediate availability too. You can book float therapy or ice bath sessions online for instant confirmation, or book a session with our team on WhatsApp, phone or email.

It depends on how frequently you want to come. We offer various options including membership, packages or drop-in to best suit your needs. You can refer to our options membership and package prices If you are unsure which option to get, you can book a session first, and simply decide after your experience with us. You should have a better idea by then. And our team is happy to help and answer any questions you may have too.

Absolutely! You can enjoy your session first and simply pay onsite after your session at the front desk.

We accept Visa, Master, Amex, Payme, Octopus, EPS, Alipay, Wechat Pay, Union pay and cash.

Yes! You could purchase our Gift Cards in-store or you could purchase gift cards online or at our studio. All Gift Cards come with a 12 digits card number and are available to use for 6 months after purchase. The recipient can contact us directly to make a booking.

If you purchase a Gift card with multiple sessions e.g. Starter Pack 3 floats in 1 month (1 person), the recipient can book their first float within 6 months after purchase, and they can book the remaining floats within 1 month from their first float day.

We offer a unique wellness practice for mindfulness and self-exploration that sets us apart from traditional spa centers. Our float pods provide a sensory deprivation experience that allows you to “switch off” from all the stimulation of the outside world and explore your inner horizon. Our friendly team is also dedicated to ensuring that you feel comfortable and at ease during your visits. We are grateful to be part of your wellness journey.

All our services remain normal when typhoon signal no. 1 or no. 3 is issued. For the safety of all clients and staff, all services will be suspended when typhoon signal no. 8 or higher is in force. Please stay indoors and be safe, our team will be in touch to reschedule your session the next working day or when our service gradually resumes normal.

Our service will resume normally around 2 hours when typhoon signal no. 8 is replaced by lower signals (subject to the road and traffic conditions). If signal no. 8 is still in force by 4pm, our service will remain suspended for the rest of the day. Our team will contact you the next working day to help reschedule your session.

We will offer free rescheduling for all affected bookings on a typhoon day. If you are not able to make it to your session due to road conditions after typhoons or safety reasons. Please remember your safety is our first priority and we would prefer to help reschedule your session to another date/time. Stay safe indoors!

We have 4 pods in total. 3 of them are single-person float pods, and 1 of them is a couple pod allowing 2 people to float inside the same pod together at the same time.

We put approximately 500kg of food-grade Epsom Salt into each pod to create a safe and buoyant environment for effortless floating. Epsom Salt is a naturally occurring compound of magnesium and sulfate, well-known for its therapeutic benefits, including improved sleep quality, relaxation, and anti-inflammatory properties.

You will stay afloat and the water buoyancy will keep you supported at all times. While some people do fall asleep during their float, it is important to note that not everyone does. If you do fall asleep, it is a sign that your body is getting the quality rest it needs. However, in most cases, people are not sleeping but rather drifting into a deeper meditative state, which can help improve mental clarity and reduce stress.

You can get out anytime if needed. You can easily open and close the pod lid anytime during your session. We also have a bench in each room where you can sit and rest if you want to.

It depends on your preference. If you are looking for a solitary experience and some me-time, we recommend booking 2 pods so you can each float separately, in this way, you can adjust settings to your liking or be fully immersed in the sensory-deprived experience. However, if you are looking for bonding and a shared experience, floating together in 1 pod will be a good option.

Floating in a couple pod may seem like it goes against the idea of sensory deprivation, but it can actually be a good option for some people. For example, if one person is hesitant about floating alone, floating with a trusted companion at the beginning of their float journey can be very reassuring. Additionally, we have some couples who make it a routine to float together monthly as a way to deepen their connection and share a unique, non-verbal experience. Some couples may gradually choose to float separately to customize their float experience for individual preferences, such as audio options, temperature, more space or other settings.

If your hair dye or tanning products have fully set and there is no longer any risk of the color bleeding or staining the water, then you are good to float. It should take at least a week.

Our standard float session is 60 minutes, but if you prefer a longer duration, you can book a 120-minute session (2 sessions of 60 minutes), etc. We do not offer shorter sessions, but you are welcome to exit the pod earlier if you wish. You are welcome to share your experience with our float guide, we float a lot and are happy to offer intuitive ways to enhance and explore other options for your future floats.

It is up to you. If you don't have a preference, we recommend closing the pod lid during your float to maximize the sensory deprivation experience. This helps to block light and sound, and keep the air and water warm inside the pod. However, if you feel more at ease leaving it open or halfway open, you are welcome to do so too. We also provide a blue sponge in each room for people who prefer to leave a gap between the lids.

There is a lot of space in our pods, just like in a car, and you can easily open the door and get out anytime. When you come in for your pod intro, we ensure you any worries about closing the lid will naturally melt away. You will see how easy it is to open and close the pod’s lid at any time, and the button to turn on and off the light inside the pod at any time. If you prefer, you can even choose to keep the lid open or halfway open until you feel ready to close it for the full experience too. Many people with this initial concern have successfully floated with us and still enjoying their therapeutic float journey.

You don’t need to know how to swim. The water is very buoyant and the 500kg of Epsom salts is what keeps you afloat effortlessly. Some people will even fall asleep during the session as it is just too comfortable when your body can completely surrender to the water. We also have a halo ring (float headrest) provided if you want a little extra head support.

With our schedule, a maximum of 2 float pods are available for each time slot. If you are a group of 3 people, we could reserve 1 couple pod and 1 single pod, which allows 3 people to start their float at the same time.Otherwise, we could arrange a maximum of 4 float pods to start at the same time for every first and last float session daily:

Sat-Sun: 9am, 9pmMon-Fri (Except Tue): 9:45am, 9pmTue: 3pm, 9pm

For other inquiries such as corporate events or special occasions, please contact us for more information.

Float sessions in the pod will be 60 mins and we will provide extra time for you to shower before and after the session. For 1st time clients, please arrive 30 mins in advance for a full intro prior to the session, and best to spare yourself more time to enjoy the post-float glow with a cup of tea after your session. It's a great way to extend the benefits of your float and make the most of your experience with us.

Our Float Guide will provide you with a full introduction on float therapy, to familiarize you with the float pod and answer any questions you may have. Arriving early gives you time to relax and unwind before the session, enough time for yourself to shower, and allows for a peaceful transition into your float. We want you to have the best possible experience and arriving early is a great way to make that happen.

We provide all necessities for you including shower gel, towels, earplugs, makeup remover, hairdryers, lotion, and more. You will have your own room with a private showering area, also floating nude will give you the best experience, therefore swimsuits will not be required.

Floating nude will give you the best experience. It eliminates any distractions or discomfort from clothing. It is also like shedding the layers of your daily life and embracing a sense of freedom. Rest assured that you will be in a private setting, and the room is solely for your use during your session. If you prefer, you can wear a swimsuit too. We understand everyone has different comfort levels, and our priority is for you to feel at ease and comfortable, regardless of what you choose to wear.

You will be in a private room with a shower and a float pod next to it. We provide all the amenities you will need for your float including earplugs, towels, and shower gel. After your float, you can use our public powder room where we provide hairdryers, lotions, and other personal care items to freshen up before you leave.

If you have a large open wound, it's best to wait until it is fully healed. For small cuts, we provide waterproof spray plaster or Vaseline in our powder room. If you have recently dyed your hair or used tanning products, you will need to wait until the color has settled before floating. It is also recommended to have a light meal before your float, and to avoid an empty or overly full stomach. Lastly, for ladies, we recommend waiting until after your menstrual cycle to float.

We do not offer the option to plug your own music into the float pod. However, we offer a variety or audio tracks to choose from, including Dreamspapes and solfeggio frequency, although silence in the float tank is bliss. and even silence if you prefer.

Water hygiene is of utmost importance to us. Our float pods are well-equipped and it is mandatory for all the water to run through a filtration cycle after every session. Our Dreampod system includes filtering water through a 10-micron filter, capable of filtering debris in the water that’s 1/4 the size of the diameter of a human hair, followed by the additional use of a UV light array. Our Epsom Salt water (salty) is at 42% salt-to-water ratio, not only does the water buoyancy allow anyone to float weightlessly to relax, but it is also tough for any microorganism to survive in this extreme salt content of the water. We also use alcohol wipes to sanitize the frequently touched surfaces on the pod and the room between each float session.

For best practice, we recommend floating on a weekly basis. Regular floating can be highly beneficial for your physical, mental, and emotional health. However, we understand that everyone's needs and schedules are different. Some people find that floating more or less frequently works better for them. You may refer to our float frequency guide for suggestions. If you are new to floating and not sure, our float guides are also happy to discuss your goals and match you up with the option that works best for you.

Yes, we can adjust the temperature slightly upon request. Please note that requests need to be made at least 1 day in advance as we need sufficient time to heat up the water before your session. For those who are new to floating, we recommend trying our preset temperature first. It is designed to match our skin temperature and create a sensory-deprived environment where you may lose track of where the water begins and ends on your body during the session.

Anyone 17 and older can float by themselves.

For age 16 or below, a parent can float together with your child in our couple pod. This pod allows 2 people to float inside the same pod together at the same time, ensuring safety during the session.For teenagers with ages between 13-16, they can also float alone if their parent is on the premises.

We have many pregnant women who float with us and find float therapy to be very therapeutic. The weightlessness the body experiences in the pod can provide immediate relief from back pain and other discomforts associated with pregnancy. Float therapy also helps to improve circulation, reduce stress and improve sleep quality. Epsom Salt in the pod helps to ease muscular tension and reduce swelling too.

In general, we recommend pregnant women to float in their second or third trimester. If you have any medical concerns, it is best to consult your doctor before visiting.

Before your float, you should avoid caffeine and an empty/full stomach, and ensure that any cuts or wounds are covered or healed. During your session, you can expect to feel weightless and relaxed, with a sense of deep peace and calm. For people who are new to floating, it could take you a few floats to get used to it. After your session, you may feel rejuvenated and refreshed, with a heightened sense of awareness and clarity.

Setting an intention before your float can help you get the most out of your experience. Approach each session with an open heart and an open mind, and let go of any expectations. Trust in the process and allow yourself to fully surrender to the experience. Your float is unique to you, and there's no right or wrong way to float.

We recommend that you wait until it is finished for the most comfortable and stress-free experience.

We keep our water between 5-7°C without the need for ice.

The session takes place in an outdoor area. Please bring your swimsuit or swim shorts, and warm clothing to put on after the session. We provide towels for your convenience. Please arrive pre-showered as we do not have a shower available for cold plunge bookings.

Each session is 30 minutes of private access to our outdoor area. During this time, you can take multiple cold dips, take breaks in between, and practice meditation or breathwork to help you stay focused.

You can top up and bring a friend, you can take turns using the cold barrel and warm up. It is a great way to support and motivate each other through the discomfort of the cold plunge and share your “cool” accomplishments together.

The ideal duration for a cold plunge varies depending on your experience level and personal preferences. As a general guideline, we recommend starting with shorter sessions of around 1-2 minutes and gradually increasing the time as you become more accustomed to the cold water.
It is generally recommended to avoid staying in a cold plunge for longer than 10 minutes at a time. It's important to listen to your body and pay attention to any warning signs of discomfort. Prolonged exposure to cold water can increase the risk of hypothermia and other adverse effects.

For beginners, you can start by doing a weekly plunge. According to the basic protocol from Dr. Andrew Huberman who is a neuroscientist and professor at Stanford University, he recommends a minimum of 11 minutes total per week, divided into 2-4 sessions lasting 1-5 mins each. You can do more, but this should be the minimum to achieve the benefits of cold exposure.

Our cold barrel is preset at 5-7°C. Currently, we do not offer the option to adjust the temperature.

Please arrive pre-showered as we do not have a shower available for cold plunge bookings.

You can cold plunge at any time during the day. Some people prefer to do it in the morning or during lunch breaks to invigorate them for the day. People often get a big energy boost afterwards so we don’t recommend a cold plunge within 60 minutes before going to bed. Ultimately, the best time for you to do a cold plunge is when you can commit to a consistent practice that works best for your lifestyle and goals.

Our Cold barrel system manufactured by the Dreampod is equipped with self-regulating pumps and a thorough filtration system. The water has to go through a 10-micron filter, capable of filtering debris in the water that’s 1/4 the size of the diameter of a human hair. We use Chlorine outside of opening hours too.

It is best to cold plunge on an empty stomach. It can help to minimize any potential discomfort or nausea that may occur during the cold water immersion. If you are coming after lunch, we recommend waiting at least an hour after eating before taking a cold plunge. A full stomach can affect your body's ability to regulate its core temperature, which is important during cold water immersion.

Anyone 17 and older can cold plunge by themselves. People aged 16 or below need to be accompanied by an adult using the cold plunge.

Cold plunge can be an intense experience, you need to be physically and mentally capable to participate. We recommend starting with shorter sessions and gradually increasing the time as you become more accustomed to the cold water. Please avoid cold plunge if you are pregnant or have high blood pressure. If you have any medical concerns or conditions, we recommend consulting with your doctor before visiting.

We do not have a sauna.

Shivering is a natural response to cold water immersion, and it is normal to experience it during a cold plunge. Your body's core temperature drops during the plunge, and shivering helps to generate heat and warm up your body.

However, if you continue to shiver for an extended period of time after the cold plunge, it is important to take steps to warm up and prevent hypothermia. Hypothermia occurs when the body loses heat faster than it can produce it and can be serious if left untreated. We recommend drying off and changing into warm clothes as soon as possible after the plunge. You can also try drinking a warm beverage or doing some light exercise to help increase blood flow and warm up your body.

In general, we recommend doing a cold plunge and floating on separate dates. It allows you to fully integrate and appreciate the full benefits of each therapy. They have different effects on the body and mind. However, if you have a tight schedule and can only do them on the same day, we recommend starting with a cold plunge followed by a float.

Rescheduling or cancellation has to be made 12 hours in advance. A session will be deducted for a no-show or late cancellation.

Please arrive on time for your session. Giving yourself enough time to prepare for the session and not arriving in a rushed state will ensure the best possible experience. However, please understand that for late arrivals, we have the right to shorten your session to coincide with your scheduled end time in order to remain on schedule for the next clients. In the event that you are running late, please let us know as soon as possible and we can see what we can possibly do for you.

To ensure that you have enough time to prepare for your session, we recommend arriving at the following times:

Float therapy: 1st timer: 30-min in advance of your sessionRegular: 20-min in advance of your session

Cold plunge: 1st timer: 15-min in advance of your sessionRegular: 10-min in advance of your session

You will have enough time to check in, use the washroom, and prepare yourself for your session.

Yes, all of the above. You can view the availability of Float Therapy and cold plunge instantly, and book a session easily. Alternatively, you may also contact us during our opening hours and our friendly team will assist you with the booking.

Yes, we recommend booking in advance to secure your preferred timeslot. Our sessions can often book up quickly, especially during peak hours and weekends. If you cannot book in advance, you are welcome to give us a call to check immediate availability too.

Rooms 1 and 3 are single-person pods of equal size, while Room 2 is a slightly smaller single-person pod. Room 4 is a couple pod that allows two people to float together inside at the same time. We give priority to the usage of Room 4 for a 2-person couple float booking. Learn more about our float pod sizes.

If you are new to floating or don't have a preference, you can simply select "Any room," and we will assign you to a room upon your arrival. While we try our best to accommodate your room preference, please understand we may need to assign you to a different room based on availability and operational requirements at the time of your session.

Yes, you can. To book 2 single-person pods, you could simply make 2 bookings for 2 rooms at the same timeslot, e.g. 2:15 pm for room 1 and 2:15 pm for room 2. You can type your guest’s name and phone number under “Note”, in this way he/she can receive a booking reminder from us too.

Click here to connect to mindbody and reset your password.

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This could be a simple one-time step of linking your Float Co. sessions with your MindBody account:

1- Sign in with your Mindbody Login here

‍2- Select “Places you go”. Click “Find other businesses”.

3- Enter “Float Co”. Click “Search”.

4- Sign in with your Float Co. login to complete

If you forget your registered email, please feel free to ask. To reset the password, click here.

If the issue is still unresolved, please contact us and we are happy to look into it for you.‍

Yes, you can. On the "Book a Session" page there is an option of "Which Room?" where you can choose the specific room you prefer. Once you select the room, click "Search," and the system will show you the available options to book. Please note that if you choose "Any Room" before clicking "Search," the system will not take note of any room selection with your booking.

While we strive to accommodate your preference, please understand that we remain the right to assign you to a different room based on availability and operational requirements at the time of your session. We prioritize providing Room 4 (Couple Pod) for 2-person bookings over single floaters.

Yes, you can. To book 2 single-person pods, you could simply make 2 bookings for 2 rooms at the same timeslot, e.g. 2:15 pm for room 1 and 2:15 pm for room 2. You can type your guest’s name and phone number under “Note”, in this way he/she can receive a booking reminder from us too.

‍We periodically organize overnight float events. If you are a group of 4 people and are interested in a private overnight float event at your preferred date and time, please feel free to contact us directly for more details. Other inquiries are welcomed too.

Yes, you can. You may submit a pause request for future months if you need to take a break. You just need to make your request at least 14 days before your next billing cycle date. Please complete this online pause request form to proceed. We would then follow up to confirm the details upon receiving your submission.

Yes, you can. You may submit a pause request for future months, even if it is within your minimum commitment window. You just need to make your request at least 14 days before your next billing cycle date. Please complete this online pause request form to proceed. We would then follow up to confirm the details upon receiving your submission.

While we will miss having you as our Member, we will always hold a place for you on your return. Termination requests can be made after the minimum commitment of your membership and at least 14 days before your next billing cycle date. Please complete this online termination request form. We would then follow up to confirm the details upon receiving your submission.

You can log in to your account here. Under Autopays, you can check the Start Date of your membership. If your billing cycle is monthly and the start date is 6 July, it means your autopay billing cycle is on the 6th of every month. If your billing cycle is every 4 weeks, you can count after 4 weeks from your last autopay date to tell your next billing date.

Yes! It is great to commit to a regular schedule. You can easily set up your recurring schedule with our team or online. If you prefer setting it up online by yourself, there's an option to “Book Recurring Appointments” when you book a session. You can then choose your preferred recurring option, such as every week or every month, and set an end date if required.

For a couple float, we charge 1 session per person per visit, which means you can use your membership float for yourself. If the other person is new to floating, he/she can be your monthly guest and enjoy a complimentary float session as your guest. Otherwise, he/she can pay the drop-in price on-site or choose other options.

You can log in here to update your billing information under your profile.

Yes, you can. When booking online, you can book two consecutive timeslots under the same room. E.g. you can book 12:45pm under Room 1 and 2:15pm under Room 1.

Yes, you can. You can come in for an extra session at the same membership price. E.g. if your membership includes 2 floats per month for $900, an extra float will cost $450 in that month.

Log in to your account here to view your account and for your remaining sessions.

Normally, the complimentary birthday session is meant to take place on your actual birthday. However, we understand that things come up. If you cannot make it on your birthday, don't worry! We are happy to make the session available for you to use within the same month. Just let us know and we will take care of it for you.

Billing occurs either monthly or every 4 weeks, depending on the membership you sign up for. Please refer to our membership page for more details.

Our membership is non-sharable and non-transferrable. However, we do offer sharable packages if you are interested in sharing sessions with friends or family.

Sessions not used in a given month cannot be carried over to the next month. To ensure that you never miss a float and avoid the stress of trying to schedule a float at the last minute, we suggest to set up a recurring schedule for you on your preferred days in the month. This way, you can make floating a consistent part of your self-care routine and fully experience the range of benefits that floating has to offer too.

Absolutely! We understand that your needs may change over time, so you can upgrade or downgrade your membership level at any time. Just let us know and we will take care of it for you. Please note that any changes made to your membership level will take effect from the following billing cycle at the earliest.

Yes, the duration varies depending on which membership you choose. Some memberships have a minimum commitment of 16 weeks, while others require a commitment of 6 months. After the minimum commitment, all auto-pay memberships will automatically continue until we receive your termination request. Please refer to our membership page for more details.

You don’t have to. After the minimum commitment, all auto-pay memberships will automatically continue until we receive your termination request. We hope that you will continue to enjoy our services and explore the many ways on your journey of self-care and exploration with us.

Investing in your staff's well-being can lead to increased productivity, job satisfaction, and overall happiness. We understand that every business is unique, and we are happy to work with you to create a program that meets your specific needs. Please contact us to explore further how we can support your staff's well-being. Below are some of the ways we offer:

1) Corporate Memberships: Depending on your team size and preferences, we can customize a corporate membership program that includes either or both float therapy or cold plunge sessions. Available for monthly or annual billing.

2) Corporate Rates: For companies interested in offering an introduction to holistic therapy, we can run a corporate special offer for the initial visit(s) of your staff.

3) Wellness Workshops: We can host cold plunge and breathwork group workshops for your team at our center, or an on-site workshop with our portable ice bathtubs at your workspace (preferably outdoors).

4) 6 Weeks Stress Relief Program: This program includes weekly floating sessions and pre-recorded video materials on stress relief. It is flexible as it allows your staff to enroll individually by scheduling their sessions with us.

1) Stress Relief: Floating and cold plunging are both highly effective in reducing stress and promoting relaxation. By providing your staff with access to these therapies, you can help them manage their stress levels and improve their overall well-being.

2) Improved Focus and Productivity: After floating or cold plunging, many people report feeling more alert, focused, and productive. This can be especially beneficial for companies that require their staff to be highly focused and productive throughout the day.

3) Pain Relief: Floating can be especially beneficial for those who suffer from chronic pain, as it can help to alleviate pain and improve mobility. Cold plunging can also be effective in reducing inflammation and easing sore muscles and joints.

4) Improved Sleep: Both floating and cold plunging can promote better sleep by reducing stress and promoting relaxation. By improving their sleep quality, your staff can feel more rested and energized throughout the day.

5) Increased Creativity: Many people report feeling more creative and inspired after floating, as the sensory deprivation experience can help to reset and foster intuition.

By providing access to these therapies, you can show your staff that you value their well-being and care about their health. We would be happy to explore further and to work with you to create a customized wellness program that meets the needs of your business.

We are open to discussing your private event at Float Co. We understand the importance of maintaining a peaceful and relaxing atmosphere for all of our clients, so we would need to discuss the logistics of your event to ensure that it does not disrupt other clients' experiences.

Depending on the scope of your event, we may need to block off certain time periods or schedule your event during off-hours to minimize noise disruption and maintain a peaceful ambient at our center. Please contact us to discuss your private event further, and we can work with you to explore a solution that meets your needs while also maintaining a tranquil and relaxing environment for all clients.

Absolutely! Please contact us to schedule a complimentary tour at our centre, and we are happy to show you around and answer any questions you may have.

Absolutely! You can purchase our gift cards in bulk either in-store or online here. If you would like to make a bulk purchase or to create a customized gift that is outside of our regular options, please contact us directly and we are happy to explore the best arrangements together.

Yes! You can purchase our gift cards online or in our studio. All Gift Cards come with a 12 digits card number and available to use for 6 months from the date of purchase. The recipient can contact us directly to make a booking.

If you purchase a Gift card with multiple sessions e.g. Starter Pack 3 floats in 1 month (1 person), the recipient can book their first float within 6 months after purchase, and they can book the remaining floats within 1 month from their first float day.

Creating an online account is not necessary, but we highly recommend it. It is a convenient way to keep track of your purchase history and retrieve your details if you ever lose them. Your contact information will be securely stored, making it quicker and easier to process any future purchases.

As a perfect gift for people who are new to floating, we recommend our Starter Pack HK$1,500 for 3 floats in a month (1 person). This option allows them to experience float therapy on a deeper level, as it can take a few floats for their body and mind to adapt to the new and unfamiliar sensation. A single float $900 is also a great option for your friend to try out floating to see if it is something they would like to continue doing.

Alternatively sharable packs are also available for a group of friends to share floats together at a good price. You can purchase our gift cards online here.

Our gift cards are valid for 6 months from the date of purchase.

If the gift card includes multiple sessions, the recipient will have to activate their first session within 6 months, and the expiry date of the package will be activated from the date of first session.

Currently our online booking system does not support gift card redemption. You can check our availability online, and please contact us directly to confirm your booking by providing your Gift Card numbers.

If your gift card has expired, it may no longer be valid for use. However we understand things can happen, please contact us and we will see if we can help in any way. While we can't guarantee, we are happy to explore possible arrangements, such as extending the expiration or offering an alternative solution. Please understand that refunds are not available for any gift card purchases.

Please contact us as soon as possible. We will first verify your purchase record, and if it is not expired or already redeemed, we can easily issue you a replacement. We recommend keeping your gift card in a secure location to prevent loss.

If the gift card has not been redeemed yet, it is transferable as we only identify the gift card number and not tied to the recipient's details.

If the gift card comes with multiple sessions and has already been redeemed, it depends on the terms of the purchased gift, e.g. if it is a sharable pack or not.

In most cases, we are happy to accommodate recipients who wish to upgrade their package beyond the value of the gift card. They can simply top up the remaining amount with us.

However, for seasonal gift cards or other special promotions, the ability to upgrade may depend on the T&C at the time of issuance. Please let us know and we are happy to check if an upgrade is possible with your gift card in advance.

Yes, you can. You can either purchase a gift card with a prepaid amount, so the recipient can kickstart with us whenever they are ready. Alternatively, we are happy to set up an autopay under your credit card details and the membership payment will automatically run every billing cycle, making it easy for the recipient to simply enjoy their sessions.

We do not sell membership gift card online. You can purchase the gift card in-store or contact us directly to proceed.

For online purchase, you can write your message and choose a image you like to attach with your electronic gift card.‍

For in-store purchase, the gift card comes with a paper card that has blank spaces for you to handwrite your message or even draw on it.

We have got you covered! You can purchase a gift card online and receive it instantly at your email. Even if your purchase is a last-minute, your friend will be thrilled to receiver this unique gift of experience, with the intention to look after their well-being.

If the gift card has not been redeemed yet, it is transferable and you can use it yourself, or even pass it on to someone who will benefit from it. A lot of people will enjoy this unique gift of experience.

If the gift card comes with multiple sessions and has already been redeemed, the ability to transfer the remaining sessions depends on the T&C of the gift. However if there are other unexpected circumstances that arise, please don’t hesitant to contact and share more with us, we will see if there is anything we can do to help. However please understand refunds are not available for all gift card purchases.

We do not sell gift cards with a customisable amount online, you are welcome to purchase it in-store or contact us directly to proceed.Alternatively, you can purchase our preset gift cards online. We are happy to accommodate recipients who wish to upgrade their package beyond the value of the gift card by simply topping up the remaining amount with us.